For the purpose of these terms and conditions the following words have the following meanings:
“Us/we/our” refers to Autolocksmith 24/7
“You” refers to you; i.e. the customer (the organisation or person for who we agree to carry out the works and supply parts and material to)
“Mechanics/engineer/tradesperson/technician/locksmith” refers to the representative(s) appointed by Autolocksmith 24/7 to carry out the works.
We reserve the right to refuse or decline to undertake any work to our absolute discretion, to designate the Mechanics/engineer/tradesperson/technician who will represent us.
The total charge to you will include the cost of:
Labour (the amount of time spent by the Mechanics/engineer/tradesperson/ technician performing the works, which includes reasonable time spent acquiring parts and materials which are non stocked item and specialist parts/ approved used parts, charged accordingly to our current labour hourly rates.
Materials and parts supplied by us (not exceeding the trade purchase price of materials + 25% mark-up)
You will only be charged for the time spent relating to your work. For example, no lunch breaks or other times are non chargeable. VAT will be charged when applicable at the prevailing rate, except when the work carried out is zero rated.
The total cost that your are charged will be given a concrete cost (except manifest errors) inclusive of labour, parts and materials and will be within 10% over the equivalent hourly rate cost. All our pricing includes VAT when applicable. After an estimate has been given to a customer, the total charge of stated estimate should not go beyond 20% the actual time taken. However this maybe revised in the following scenarios:
If after the giving in of our estimate, you instruct us (either in writing or verbally) to do any extra works not quoted/referred to in the estimate.
If after estimate there is an increase of needed parts or materials or increase of price to the parts needed.
If after submission of the estimate it is discovered that further works needs to be carried out which were not anticipated or planned for during our estimating preparations
If, following submission of the estimate, it is revealed to us that there was a noticeable miscalculation when the estimate was ready
Collection of parts and materials which are need for the jobs are none stocked items and acquired when needed. There is no charge for this unless the following occurs:
The parts needed are specialist parts and need to be sourced in especially for your specific job requirements
If the collection exceeds travel time of 60 minutes (time will be kept to a minimum and kept within reason and most parts and materials are already brought with our representatives to the job)
If any of the above is needed you will be informed before any collection or orders are made.Upon your agreement for us to carry out estimated or pre booked work, our representatives will either take a Pre authorised payment over the phone, or send you a request to pay an invoice via email, or a 50% deposit of the total immediately paid when the job is booked, or a chip and pin payment or finally a bank transfer. Autolocksmith 24/7 reserve the right to request a full payment before the work is carried out.
When the work is complete you will be invoiced and a payment is either captured or taken on receipt. We reserve the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 5% over the base rate until the payment is received in full.
You acknowledge and accept sole liability to make payment in full, unless you make known when originally instructing us, to carry out work and/or supply parts, materials or labour that you are acting on behalf of a third party, from whom which we will quire authorisation from at the tie of booking or estimating.
If you may need to cancel (or reschedule) you’re booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking or before any specialist pre paid parts are bought or ordered on your behalf. When the cancellation is made further in advance, it should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If in a circumstance where you cancel your instructions more last minute before the work being carried out, or materials being supplied, you will be liable for the cost of any time and materials acquired/incurred by us, plus the revenue that would have been made by us, in agreement with the original instructions.Autolocksmith 24/7 are dedicated to providing professional, top quality service to every customer!
If in a circumstance after we have completed the work, you are not completely satisfied with our service(s) you must provide us with written notice within 1 week. You must consent to give us the opportunity to both inspect and carry out corrective work where fitting. If you will be unsuccessful to notify us, then we will not be liable in respect of any fault in the work carried out.
In favour of the peace of mind of our customers, we provide a 12 month warranty labour carried out by a Autolocksmith 24/7 engineer , in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty.
The guarantee will become null & void if the work/part/materials completed/supplied by us is:
Question to misuse or negligence.
Repaired, modified or tampered with by anyone other than a autolocksmith 24/7 locksmith. Autolocksmith 24/7 accept no liability for, or guarantee suitability; materials supplied by you & will accept no liability for any consequential damage or fault.
We will not warranty any work in respect of, any work undertaken on instruction from you and in opposition to the written or verbal advice of the technician or our other representative. Autolocksmith 24/7 work is only warranted in respect of work directly taken on by us and a full payment having been made. Any non-related defects arising from recommended work which has not been undertaken by us will not be covered under warranty.
Where we agree to carry out work on vehicle locks of lesser quality (or older cars of high mileage or over 10 years old) no warranty is given in respect of other components causing failure of new parts fitted/or labour performed. We accept no liability in respect of the effectiveness of such work or else.
We will only be liable for put right our own definite warranted work, and will not be held responsible for any resulting damage or claims consequential from other work unobserved or afterwards asked for and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully warranted, or where recommended work has not been carried out. Work will not carry a warranty where you have been notified by the technician/locksmith or our representatives either verbally or point towards in our reports or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any mechanics/technician whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
You will be solely liable for any hazardous situation in respect of the cars safety and security that our technicians have made you aware of or that they are obvious. Our locksmiths operate under their own individual health and safety, and therefore solely responsible for any work and subsequent liability for their works.
Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
Retake, sell or otherwise deal with or dispose of all or any part of these goods.
Enter any premises, at any time and without notice, in which goods or any part thereof is fitted stored or kept, or is reasonably believed so to be.
Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you. You must insure them at replacement value.
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
